TRADITION FAQ

To keep coffee fresh, we ship Monday through Thursday so orders don't sit in a warehouse over the weekend. If a coffee is out of stock, we roast it the following Monday and ship it Wednesday.

Standard shipping usually takes 5 to 7 days, and you'll get tracking once it ships. Roast schedules, holidays or carrier delays can add time.

We ship with USPS and FedEx, including FedEx 2-Day to the mainland and FedEx Overnight inter-island. Orders over $150 ship free automatically, no code needed, and orders of 2 or more bags get a free upgrade to Express.

Yes. For international orders, email us your details for a custom invoice; the recipient covers any duties, taxes or import fees. We ship to APO, FPO and DPO addresses.

We offer a 30-day return policy on merchandise (not roasted coffee). Items must be unworn, unused, with tags, in original packaging, and with proof of purchase.

Please check your order when it arrives. If an item is damaged, defective or incorrect, email info@traditioncoffeeroasters.com and we'll make it right.

Once we receive and inspect your return, approved refunds go to your original payment method within 10 business days. If you haven't received it after 15 business days, please contact us.

The quickest way to exchange an item is to return the original and place a separate order for the new one.

The Coffee Club is our coffee subscription, roasted in Kailua. There are three options: Adventurous (rare and fruit-forward coffees), Classic (our signature coffees), and Recurring Favorite (the coffee you already love, on your schedule).

Members save 10% on every subscription order, and 15% from the 13th order on. Subscription orders always ship free. From your 7th order, one-time purchases ship free too.

Adventurous orders process on the 20th and arrive around the 1st of each month. Sign up before the 20th to get that month’s coffee. Classic and Recurring Favorite ship on the schedule you choose.

You can pause, change or cancel any time. Use the link in your order emails, log in to your account, or email info@traditioncoffeeroasters.com.

One bag a month is usually plenty for a household, especially if you also grab coffee at your favorite shop or pick up other bags here and there. If you only brew at home, two bags might be best for you. You can always add any bag you like to your monthly order from your Coffee Club account.

Find every Coffee Club answer on our Coffee Club page.

Yes. We offer 3-month ($75) and 12-month ($300) gift subscriptions, plus digital gift cards on our Coffee Gifts page.

The Roastery Tour and Tasting takes about one hour at our roastery in Kailua, Oʻahu. You taste three coffees with certified coffee professionals.

Adult tickets are $25, and youth and child tickets are $20. Guests get 10% off coffee purchases on the day of their tour.

Cancel more than 48 hours before your tour start time for a full refund, whether you booked with us or through a travel site.

Come to 905 Kalanianaʻole Highway #3201, Kailua, through Entrance Three, and look for the orange coffee flag. Check in at the café 10 minutes early.

Find every tour and class answer on our Tours and Classes page.

Our café and roastery is at 905 Kalanianaʻole Highway #3201, Kailua, Entrance Three. We're open Monday to Friday 7am to 3pm, and Saturday and Sunday 8am to 4pm. 

For real-time updates, check our Instagram. 

You can also find Tradition Coffee at cafés and shops on Oʻahu and the mainland.

Our hands-on classes and tastings are open to all levels, no experience needed. You can also read our Coffee Collective blog. 

Home Barista Class: a 101 class on using and cleaning an espresso machine, steaming milk, basic latte art and brewing science. See current dates on our Tours and Classes page. 

Professional Barista Training: for current baristas or people training to become one. It's billed hourly, with a 2-hour minimum. Topics include espresso dial-in, machine maintenance, milk texture, latte art, bar workflow, brewing science, and pour over, drip and cold brew. Email info@traditioncoffeeroasters.com to book.

We offer whole bean and ground. Not sure where to start? Take our Coffee Finder Quiz or email info@traditioncoffeeroasters.com with what you like.

We source only specialty-grade coffee that meets the Specialty Coffee Association's Coffee Value Assessment standards. We don't run separate mycotoxin tests, because our coffee passes strict quality checks upstream, including 11% moisture checks and evaluation by licensed Q Graders.

We reply as quickly as we can. Emails received after 3pm HST Friday through Sunday are answered the next business day.

We're a small, independent roastery in Kailua that values transparency, community and our relationships with farmers. When you buy from us, you support real people who love what they do.